Customer Service Representative
Location: Brooklyn, MI
Job Type: Full-Time & Part Time Available
At the Garcia Insurance Group, we are committed to providing exceptional insurance services that protect our clients and give them peace of mind. Our customer-focused approach sets us apart, and we are looking for a dedicated Insurance Customer Service Representative to join our team and support our clients throughout their insurance journey.
Job Description
We are seeking a friendly, detail-oriented, and patient Insurance Customer Service Representative to assist clients with inquiries, policy updates, claims, billing, and general support. You will be the first point of contact for customers and play a key role in ensuring a positive experience.
Key Responsibilities
Answer incoming phone calls and assist customers
Respond to customer emails and service requests
Take and process payments
Process policy changes and updates
Review insurance policies with customers
Assist with billing and policy questions
Maintain accurate customer records
Support our sales and service team
and other tasks
Qualifications
High school diploma or equivalent
Strong communication and interpersonal skills.
Ability to handle difficult situations with patience and professionalism.
Detail-oriented with good organizational skills.
Proficient with computers and customer relationship management (CRM) software.
Ability to work independently and as part of a team.
Willingness and ability to obtain a Michigan Property & Casualty insurance license.
*No insurance experience required. Previous experience in insurance, customer service, banking, or an office environment is a plus.
Benefits
$18-$23 per hour (based on experience)
Commission opportunities
Paid time off and holidays
Property & Casualty licensing reimbursement
Paid training
Monday - Friday schedule
Opportunity for advancement
Friendly and supportive work environment
Interested candidates should submit their resume and a brief cover letter to Zac Garcia (below).