Customer Service Representative
Location: Brooklyn, MI
Job Type: Full-Time
At the Garcia Insurance Group, we are committed to providing exceptional insurance services that protect our clients and give them peace of mind. Our customer-focused approach sets us apart, and we are looking for a dedicated Insurance Customer Service Representative to join our team and support our clients throughout their insurance journey.
Job Description
We are seeking a friendly, detail-oriented, and patient Insurance Customer Service Representative to assist clients with inquiries, policy updates, claims, billing, and general support. You will be the first point of contact for customers and play a key role in ensuring a positive experience.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or text.
Provide accurate information regarding insurance policies, coverage options, billing, and claims.
Assist clients with policy changes, renewals, and cancellations.
Document and track customer interactions and transactions in company systems.
Resolve customer issues and complaints effectively, escalating when necessary.
Collaborate with internal teams such as underwriting and claims to address client needs.
Maintain knowledge of company products, services, and industry regulations.
Identify opportunities to inform customers about additional products or services.
Qualifications
High school diploma or equivalent
Ability to become licensed in property & casualty insurance in Michigan.
Strong communication and interpersonal skills.
Ability to handle difficult situations with patience and professionalism.
Detail-oriented with good organizational skills.
Proficient with computers and customer relationship management (CRM) software.
Ability to work independently and as part of a team.
Benefits
Competitive salary
Health, dental, and vision insurance
Retirement savings plan
Paid time off and holidays
Training and career development opportunities
Friendly and supportive work environment
Interested candidates should submit their resume and a brief cover letter to Zac Garcia (below).